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Introduction
At Choong Man Chicken Davie, we strive to provide exceptional service and ensure customer satisfaction. Please review our policies regarding cancellations, refunds, and returns. For immediate assistance, contact us directly at (954) 999-0235 or via email at cmchickendavie@gmail.com.
Order Cancellation
You may update or cancel your order before confirming payment via “Pay for Pickup” or “Pay for Delivery.” Once an order is confirmed and preparation begins, cancellations are no longer accepted.
Refund and Return Policy
Food Order Errors
If your order contains incorrect items, please contact us immediately. We’ll correct the error by either: replacing the incorrect item (original items must be returned in their containers) or issuing a refund to the original payment method or store credit for the item’s price.
Food Order Incomplete
If items are missing, please contact us promptly. We will prepare the missing item or issue a refund/store credit equivalent to the item’s price.
Food Dissatisfaction
If you are dissatisfied due to a quality issue or a foreign object in the food, contact us immediately. We require the food to be returned in its original container for investigation. Depending on the findings, we may: replace the dish or issue a refund, or store credit to the original payment method.
NOTE: No refunds or credits are provided for dissatisfaction with spice levels or orders picked up late. Complimentary items, non-food items, and beverages are non-refundable.
Delivery Policy
Delivery Area and Timing
Delivery is available within a fixed radius. Delivery times are estimated and subject to availability.
Delivery Errors
For any missing or incorrect delivery items, please contact us immediately. Refunds or credits will be issued for validated claims, excluding complimentary items.
Additional Notes
Refunds or store credits will not be provided for dissatisfaction with spice levels or orders that are picked up late. Complimentary items, non-food items, and beverages are non-refundable.